FREQUENTLY ASKED QUESTIONS
1. Do You Offer a Money Back Guarantee?
Debbi Marquette Photography stands on its own merits. Customers are blown away by the quality and beauty. However, I understand that buying fine art online can be a scary process. So in order to provide peace of mind, I offer a money back guarantee.
All items must be in original condition. If the item is not returned in its original condition, the buyer is responsible for any loss in value. You have 7 days to change your mind and request a return and return postage is at your expense. I must receive the order within 30 days of the delivery. The order needs to arrive undamaged. Therefore, I highly suggest insuring the return order. And your satisfaction is my top priority.
2. Do you ship Worldwide?
Certainly. Of course shipping within the US is always free. Please contact me for shipping cost outside of the US. I will provide shipping costs before you order. The buyer is responsible for all custom and import taxes.
Metal Prints ship from our partners in the US. International customers are subject to the country’s import duties and taxes. These duties and taxes are your responsibility. Please make sure you are aware of any charges you may be liable for prior to making a purchase.
3. What are your processing times?
Prints: will ship within 2 days – often within one day.
Metal Prints: will ship within 4 days directly from my production partner.
4. Can I send as a gift?
Absolutely. An invoice is not included in the shipments so the recipient will not see any pricing information. I will send a gift card with your message at your request. Please contact me if you wish to do so via the link in the Contact area of my website.
5. Will the colors match what I see on my screen?
The colors may vary slightly due to differences in monitors. 6
6. Can I order custom sizes or request a custom print?
Of course! I will strive to fulfill any request. However, minimal cropping may be necessary for some print sizes. Also if you are searching for a certain subject, please contact me. I will try to fill your request on upcoming travel trips.